Online shoppers are criticising Boohoo, claiming that the online retailer is misleading customers with its sizing info by describing UK size eight garments as “large”.
One person posted a screengrab allegedly taken from Boohoo’s website on Twitter depicting a model wearing a pair of “chain trim cargo trousers” in a size 10, but in the product description, it appears to state that “L is a size eight” while “M is a size six and S is a size four”.
“I beg your pardon @boohoo,” they wrote, “since when was a size eight a large… sort it out”.
There have been numerous other complaints circulating on Twitter with regards to Boohoo’s sizing in recent months, with one shopper writing on Tuesday that she’d ordered a large “just to be extra safe” but that it didn’t fit despite the fact that she is normally a UK size 12: “@boohoo trying to tell me I’m size 18-20??? Lmfao [sic].”
Another said a recent sizing mishap at Boohoo had lowered her self-esteem.
“So@boohoo when your size ‘Large’ bodysuit doesn’t even do up for my size 10 friend, what the f***size would I have to get? Just wasted £5.99 delivery on a punch to my self esteem,” they wrote.
One person expressed outraged that a bodysuit had been described as “plus” on the retailer’s website, posting a screengrab on Twitter on Friday.
“Plus size?” they wrote, “Ok Boohoo if u say so [sic]”.
Others questioned why the model in question had been categorised as “plus”, implying that she was plus-size.
“No wonder girls have body insecurities if this is in anyway considered plus [sic],” they wrote.
The claims online are at odds with the sizing descriptions listed on Boohoo’s website, in which a size small is listed as a UK size six to eight and a large is a 14 to 16.
The Independent has contacted Boohoo for comment.
