Blogger has finally made its

Blogger has finally made its big announcement, trailed on its home page for more than a week, and it's a new system for customer support. You can read the typically grim press announcement here (we get this kind of corporate guff about "thought leaders" and "next-generation solutions" through the post, fax and email every day, by the ton). What does it all really mean? By the look of things (gleaned after a quick trawl through Blogger's help files) better assistance with the Blogger system, which is no bad thing. The original support files were a bit patchy, to say the least.