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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Beware fake payment texts that claim to be from Green Star

When the Green Star customer received a text she knew it was a scam ... because she’d never given the company her mobile number.
When the Green Star customer received a text she knew it was a scam ... because she’d never given the company her mobile number. Photograph: M4OS Photos/Alamy

I received a text that appeared to be from energy provider Green Star requesting payment. “This is a polite reminder that your bill is almost due for payment. There are a number of quick and easy ways you can pay,” it said. The message came with a link that would have taken me to a fake payments website.

You may want to warn other readers.

CL, London

As we have said before, beware any email or text that asks for payment and comes with a live link. In this case, the recipient realised she had never given her mobile phone number to Green Star, so it could not have sent her the text. Had she been expecting to pay a bill, it could have been a different story …

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to terms and conditions

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