Barclays has launched a tool in its mobile banking app that will allow customers to “switch off” the ability to spend with certain types of retailers.
The bank said the tool was developed with “customers in vulnerable circumstances in mind” and will allow people to choose which type of retailers they can shop with – which will mean payments that fall within a switched off category will be automatically declined.
The categories customers can block spending in are:
Groceries and supermarkets
Restaurants, takeaways, pubs and bars
Petrol and diesel
Gambling (to include gambling websites and betting shops)
Premium rate websites and phone lines
Barclays said it had worked with a range of advisers, including the Money Advice Trust, and identified a group of customers who would benefit from more control over their spending, including those with mental health issues, addictions or those who rely on carers or guardians to handle their finances.
Catherine McGrath, managing director at Barclays, said: “We are always looking for new ways to support our customers and make it easier for them to manage their finances.
“We work with a range of advisors and partners, as well as consulting with our customers, to identify how our customers’ needs are changing and what works for them.
“This new control feature is the latest new service that we have introduced in the Barclays mobile banking app that aims to give all of our customers a better way to manage their money in a simple, secure and effective way.”
Chris Fitch at the Money Advice Trust said: “Technology that meets everyday banking needs, while recognising the challenges many of us face in our lives, is the way forward.
“Giving everyone more control is the key to achieving this – whether this is someone who wants to be less vulnerable to fraud, or a customer who is trying to take charge of their gambling.”
