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Liverpool Echo
Liverpool Echo
World
Emma Munbodh & Ryan Paton

Banks urge people using cash machines to be careful to avoid new scam

People who use cash machines in the UK have been warned to be careful when they're withdrawing money.

A video has revealed a new scam from fraudsters in which they tamper with cash machines to steal people's money- as Mirror Online reports.

Scammers are using dual purpose cash machines to trick customers into thinking there is only one single slot where the withdrawals would usually come out of.

READ MORE: Martin Lewis gives advice on what do if you receive 'well known' scam text

Although the money is being dispensed as it should, the original withdrawal slot has been concealed by a plastic box to dupe people into thinking the cash point is out of service.

After the person walks away, the fraudster would then approach the machine and remove the plastic cover to steal the person's money.

The person who flagged the scam in footage he posted on TikTok is using a Nationwide Building Society cash point, however other banks that include deposit boxes are likely to be affected.

A spokesman from the bank has warned this scam can happen at anytime and urged people to remain cautious.

He said: “The type of incident highlighted in the video, although rare, can happen to ATMs anywhere at any time. Nationwide has a range of measures in place to try and combat these types of scams.

“However, as the video also demonstrates, it is important that people remain vigilant and check for any suspicious devices when using ATMs, especially those located outside.”

The clip posted by the TikTok user points out a spelling mistake and other banks have released warnings to urge people to look out for any suspicious signs that might identify a dodgy cash machine.

Barclays said: “Our message is that if you see anything unusual or suspicious at an ATM, do not use it - report it immediately to the police or the nearest branch."

UK Finance said if your money does not come out, you should contact the ATM provider or lender immediately.

The industry body said: "Cash machines are generally very safe to use, with millions of transactions every day, but it's still important to take some simple steps when withdrawing money.

“If you notice anything suspicious or unusual about an ATM, such as signs of tampering, don't use it and if possible alert nearby staff or call the police.

“If no cash comes out or your card is jammed, report it immediately to your bank or building society, ideally by calling them while you are still in front of the machine.

"If in doubt, use a cash point located inside a known retailer or bank or building society or an over the counter service instead."

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