An autistic man with learning difficulties feared he would be unable to follow his beloved Reds after the club told him he had been declined for a photo ID fan card.
Jonathan Smith, 60, from Connah's Quay, has followed Liverpool FC for more than 30 years and is a season ticket holder, but due to his condition cannot use smartphones on his own.
Jonathan's sister, Melanie Hughes, managed to get him a ticket to the friendly against Athletic Bilbao at Anfield stadium on August 7, which was the first game using the club's new paperless ticket system.
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The Reds have introduced Near Field Communication (NFC) for stadium access for the new season, which requires an electronic pass downloaded into a digital wallet on a mobile phone and is then scanned for entry.
This new process did not get off to a strong start for the Bilbao match, with many supporters stuck in long queues outside prior to kick-off and some choosing to head home, having lost all patience.
Melanie does not follow Liverpool and lives in Flintshire, Wales, but decided to come along and use her phone to download the ticket for her brother.
She told the ECHO: "I am so glad I did otherwise he wouldn't have got in.
"He has learning difficulties and lives in supported living. He has no real knowledge of how to use money, other than he knows there is stuff he wants and he has to give something for it.
"Mobile phones and technology are impossible for him to work out."
Melanie contacted the club after that match to get an application form for a photo ID card, enabling him to get into Anfield on match day.
She sent off the application but heard nothing by Monday this week, so called the ticket office.
She said: "I managed to get hold of a very nice lady on the phone, and she said that we would get the photo ID fan card by Thursday.
"But on Monday evening I got an email saying Jonathan had been declined for a photo ID card because I had previously used the phone to get in and he should download the tickets.
"The next thing I tried to phone but all the lines were down. I then spent hours trying to use the online chat and all I got told was to email the disability team, and they didn't reply.
"I just think this is an unacceptable level of service and the lack of communication is appalling."
When the ECHO contacted Liverpool FC, the club's ticketing department jumped into action.
Melanie said an officer called her, opened Jonathan's file and immediately printed off a photo fan ID card, which he will be able to collect from the ticket office before Saturday's clash with Burnley.
She added: "I will sleep tonight".
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