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Chronicle Live
Entertainment
Caitlin Griffin & Catherine Addison-Swan

ASOS shoppers vow to cancel subscriptions as they brand major delivery change a 'rip-off'

ASOS has sparked outrage among shoppers by making a change to its premium delivery service with a price hike that has been branded a 'joke'.

The retailer currently offers a 'Premier' service in which customers can pay £11.95 to get next-day delivery - usually £5.95 per order - for a whole year, as long as they spend a minimum of £10. However, Premier customers will soon have to spend at least £15 to qualify for next-day delivery as ASOS hikes the spending threshold from February 28.

An email sent out to Premier members outlined the change, explaining that if customers spend less than £15 they will still get 'free' standard delivery with their subscription, which delivers items within three working days and is usually £4.50 for orders under £40. It's not the first time the fashion giant has made changes to its Premier option - there was no minimum spend on orders for Premier subscribers until the £10 requirement was introduced last May, the Manchester Evening News reports.

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Shoppers were not happy about the upcoming change, with many saying that they were going to cancel their subscriptions because of it. "I think it's such a scam that you now have to spend over £15 on ASOS with Premier to get free next-day delivery, like isn't Premier already £10?" one person asked on Twitter.

Another disgruntled shopper said: "So now you'll need to spend £15 or more to get free next day delivery with ASOS Premier? What a joke."

"ASOS Premier is now the biggest rip-off!" someone else wrote. "Already paid £10 for next-day delivery but now have to spend £15 to qualify, makes no sense! Definitely cancelling now."

"Thanks for ruining my day ASOS," a fourth customer said.

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