"Owners of Apple Computer's new 13-inch MacBook notebooks, whose systems are plagued by intermittent shutdown issues, have become fed up with extended repair times and inadequate resolutions to the problem, and are now organizing a class action lawsuit against the Mac maker," reports Apple Insider.
"The issue, which users have dubbed 'RSS,' or Random Shutdown Syndrome, has been well documented on Apple's discussion boards and other forums around the web. During ordinary use, affected MacBooks will randomly shut down, effectively rendering the systems unreliable."
Comment: A MacBook can't be that old, so I'd have thought the simplest approach was to return it for a refund -- or, if bought with a credit card, reclaim the money that way -- and buy from a more reliable supplier. The catch, of course, is that since Apple is a proprietary system, there are no alternatives if you want OS X....
The Apple Insider story links to the AppleDefects site, which contains some very sad stories. I was moved in particular by the plight of Andrew F. Sorba, who reckons he has had a 300%+ Product Failure Rate. He writes:
Powerbook Titanium --> Repaired 4 times, on 5th Apple Replaced PowerMac G5 -->Failed 3 times (purchased 12/2005) 30" Cinema Display -->Failed 2 times, Apple Replaced, New unit failed immidiately, Apple Replaced again. (so I'm on my 3rd Display in 1 year) Powerbook G4 -->Failed 2 times in 1 year
So by my count, I have had 4 products that have failed a total of 13 times...which calculates to a 300% failure rate...
Not one to mince words, he wrote to Steve Jobs to say "I feel disappointed".
