The International Cricket Council has apologised after large numbers of fans were caught in queues at Trent Bridge for the World Cup match between Pakistan and the West Indies.
Supporters who were affected by the delays during the match, which only lasted around four hours, will be offered a full refund. This will happen automatically based on ticket scanner data.
The ICC has put the delays down to a high volume of ticket collections and says it will now work with provider Ticket Master to resolve any outstanding issues and put measures in place to ensure the queues are not repeated.
This will include print at home options and "improved distribution methods" at the World Cup venues.
ICC Men’s Cricket World Cup managing director, Steve Elworthy, said: “I sincerely apologise to every single fan who was affected by the queues today. It is certainly not what we want their first experience of what is already proving to be a fantastic Cricket World Cup to be.
“We have delivered over 700,000 tickets to more than 120 countries, but not all tickets were successfully delivered and as such we have seen a higher volume collecting at the venue. It is only right that we refund these fans by way of apology. The refund will happen automatically so the fans do not need to do anything.
“We are working closely with Ticket Master and our venues to implement measures to prevent this happening again. We would urge fans who haven’t yet received their tickets to go onto their Cricket World Cup account and utilise the print at home function.
"In addition to this we will improve the way we are distributing the tickets in venue and if necessary will provide additional support to the venue.”
Trent Bridge will host five games throughout the Cricket World Cup. This includes England V Pakistan on Monday, June 3 and Australia V West Indies on Thursday, June 6. It has not been selected for any knockout matches.
The World Cup is estimated to be worth £18 million to Nottingham's economy as people from across the world come to the city for matches and use the area's services, shops and pubs.
A fan zone, which includes a big screen, bar and games, is also in place at the Old Market Square and will show all games before leaving on Sunday, June 2.
The West Indies thrashed Pakistan at Trent Bridge, winning by seven wickets. Pakistan made just 105 in their innings.
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