We were given an online Ticketmaster voucher as a present. When we tried to use it we discovered we couldn’t. I spent an hour on the phone to an agent who told me that owing to an “issue” our voucher could not be used and we had to pay for theatre tickets using our credit card. It would then refund the cost to our card within 15 days. SC, Rugby, Warwickshire
The reason is a familiar one – you can’t access the paid-for deal because Ticketmaster is improving its service to customers. The company explains that a website upgrade means online gift cards can’t be processed for certain events. “To overcome this, customers can purchase tickets for the event and then contact us for a refund,” says a spokesperson. “We would like to stress this is a temporary measure.” Another reason to be wary of gift vouchers.
If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.
