American Airlines announced major changes to its emotional support and service animal policies and procedures this week.
According to the carrier’s official website, American is aligning its regulations with the United States Department of Transportation’s (DOT) recently announced changes, which defines a service animal as a dog that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability.
Starting on Jan. 11, American will no longer authorize new travel for animals that do not meet the updated definition, such as emotional support animals. Existing bookings involving emotional support animals will be honored through Feb. 1.
“Our team is motivated by a purpose to care for people on life’s journey, and we believe these policy changes will improve our ability to do just that,” American Vice President Jessica Tyler said Tuesday. “We’re confident this approach will enable us to better serve our customers, particularly those with disabilities who travel with service animals, and better protect our team members at the airport and on the aircraft.”
The airline will also ask customers traveling with service animals to complete a DOT form attesting to the dog’s behavior, training and health at least 48 hours in advance of a flight, beginning on Feb. 1.
A service animal’s authorization will be valid for one year or until the expiration of its vaccinations. Previously approved emotional support animals may travel as carry-on pets or as cargo pets, as long as they meet the requirements.
