When it comes to online retailers Amazon is no doubt one of the biggest so it's not surprising thousands are asking what will happen with deliveries and if future orders will be possible.
They're all keen to find out the impact that COVID-19 will affect their orders or delivery times.
Amazon has now set out details on its website, with a question and answer section informing customers of any updates.
It states it will "continue to serve customers" during this period.
Amazon also shared a statement with the MEN, in which it said: "We believe our role serving customers and the community during this time is a critical one, and we want to make sure our customers can get the items they need, when they need them.
"As COVID-19 has spread, we've recently seen an increase in people shopping online which has had an impact on how we serve our customers, but we are working around the clock with our selling partners to ensure availability of essential products, and to continue to bring on additional capacity to deliver customer orders."
Below, we've included the questions and answers found on Amazon's website:
1. Can I place an order? Will Amazon deliver my parcel?
Yes, Amazon continues to serve customers. You can check the current delivery times at order check-out or via Your Orders in your account. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.
2. Are delivery times affected?
Our teams are working to ensure we can continue to deliver to the most affected customers, many of whom have no other way to get essential items. We are prioritising the intake and dispatch of items most needed by our customers right now. These are items such as food, health and personal care products, books and items needed to work from home. As a result, please note that delivery times for some items may be longer than usual at the moment.
3. Is it possible to return items?
Yes, you can continue to return items. Go to My Orders to return an item or check the return window for your order.
4. Is it safe to receive orders?
The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.
5. Is it possible to reduce contact with the driver when they deliver my order?
Yes. Drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.
