Frustrated Amazon customers say they've had their accounts hacked - with hundreds of pounds worth of purchases made to addresses around the country.
Customers say they've been compromised - claiming that Amazon has done little to support them since reporting the various incidents.
In many cases, it resulted in the customer having to cancel their credit or debit card - leaving them temporarily without access to cash.
In October, customer Chloe took to social media after discovering £400 worth of goods had been ordered on her mother's account to a rogue Amazon locker.
"Someone has hacked into my ill mother's Amazon account and ordered £400+ worth of stuff to an Amazon locker so you don’t know who or where they are. Just why. If you can’t afford something don’t steal from other people when you don't know the other person's situation."
She said she got in touch with Amazon immediately who promised a response the next day - however three days later, she was still waiting.
Elsewhere, one said £500 worth of items had been made on their account to an Amazon locker "far from home".
"@Amazon, when someone orders £500+ worth of stuff from my account and sent to an Amazon Locker far from home, I’ve definitely been hacked. Especially as it happened when I was on a flight with no Wi-fi. How you can say that it wasn’t hacked? Now you’re not replying to my emails."
Another shopper tweeted the retail giant back in May to explain she was concerned about her account.
"Hi, I keep receiving packages I haven't ordered and no sign of being hacked on my account. After research, I saw it's a scam where people use my info to send products to people? How do I report this to Amazon please??"
A similar customer wrote: "Second time in a month my Amazon account has been hacked."
Their tweets have been followed by dozens more warnings from customers advising others to "check their bank accounts" after having to cancel credit cards and pending payments for items ordered without their consent.
One customer Gary, told This is Money that he woke up one morning to find that he had 26 emails from Amazon, confirming purchases of 26 items – all worth 11p.
While it was not a large sum of money, he was concerned that further purchases of higher amounts could be made.
After calling his bank, he was told it would not be able to stop Amazon taking money as it was not a fraudulent company - the only choice he had was to cancel his card to stop anymore cash being taken out.
He called Amazon but said he was "fobbed off with no explanation and no apology".
After a day he managed to get back into his account where he removed all of his cards and changed the password.
Afterwards he received a further 26 emails from Amazon advising that he had left reviews on all of the items purchased under his name.
Gary said: "It opens a whole can of worms about not just security, but the integrity of the Amazon review process."
Most Amazon customers will have their payment details saved on their accounts for ease, when they go to make a purchase.
However, this means all it takes is for a fraudster to hack your password to gain access to your entire bank account.
Shopper Catherine, said that an order for Apple Airpods had been made from her account with £140.99 taken from the card she has saved online.
After contacting Amazon and then her bank, NatWest said it would refund her the money as it was definitely fraud.
However, she then received an email from Amazon asking her to refund it the £140.99.
She explained that she didn't understand why they would want the money when the order was fraudulent and she had already been refunded by her bank.
An Amazon spokesman said: "Amazon is constantly innovating on behalf of customers to ensure their information is secure and that they can buy with confidence on Amazon.co.uk.
"We have a range of sophisticated and rigorous fraud detection and prevention measures that provide comprehensive layers of protection for our customers.
"We also provide customers with the option to enable Two Step Verification, customers can click on the "Your Account" button on the Amazon.co.uk homepage and choose "Login and Security" for more details.
"Amazon is relentless in our efforts to protect the integrity of reviews.
"Any attempt to manipulate customer reviews is strictly prohibited and in the last year alone, we've spent over $400million to protect customers from reviews abuse, fraud and other forms of misconduct."
