Three Mobile users could be in line for a payout after the network suffered from a full day outage last week,
A protracted network outage lasted 14 hours last Wednesday (June 25) which left a myriad of customers unable to make phone calls or use SMS text messaging.
The huge outage also caused chaos in some doctor's surgeries which used the system for appointments.
Last week the company said: “We’re really sorry for any inconvenience caused.”
Other phone network brands run by Three, such as Smarty and ID Mobile, were also affected as a result.
Smarty released a similar statement to Three on social media apologising to its customers.
It comes weeks after Three UK completed its £15 billion mega-merger with competitor Vodafone to create one of the UK’s largest telecoms companies.
But if you were affected, could you be in line for compensation? Here’s all we know:
What have customers said?
In response to the disruption, customers were quick to go on social media, asking what they would be getting in return for the dropped service.
One customer enquired: "Will customers be compensated for the loss of services?" Another voiced their concern: "What are we getting for the disruption?".
A third aggrieved user commented: "I hope we all get compensated from you." A user said: " 10 hour outage ….. any compensation ?" Another said: "You forgot to add what are we getting for the disruption?"
At the time, in reply to many complaints Three said: " Hi there, we know how frustrating this outage has been, we're unable to confirm compensation, however our customer care team can check this for you here."
What are the rules on compensation?
Telecom regulator Ofcom has in place an “automatic compensation scheme” for when services such as broadband and landline customers go down, but mobile customers are not covered by this and don’t have the same protection.
But despite this, customers can still request compensation if they have been affected, directly from the company.
Simrat Sharma, Uswitch mobiles expert, told The Sun: "Three's reported outages this week will be incredibly frustrating for customers - and it's understandable that many will be thinking about compensation.
"Ofcom advises that compensation for mobile signal outages is 'dependent on the circumstances'.
"But in extreme cases where repairs take much longer, you may be entitled to an additional refund or account credit.
"If you've experienced huge disruption from the outage, don't hesitate to contact your provider to see if they can help."
How can you request compensation?
Three said individual compensation claims will be considered by their dedicated customer services team.
People can apply for compensation using this link to customer support, and will have to fill in details about how long their device was affected, plus the affect it had.
