I had been a TalkTalk customer for many years when, in September 2015, I signed up with Origin Broadband.
I received confirmation from the latter that they had taken over my line and I called TalkTalk to terminate my account. I was given a date in October, but when I checked I was told that the termination had been cancelled. It was rescheduled for November but, a week later, the account was still active. This happened three more times.
TalkTalk still seems to think that it is providing my line, even though it cannot cancel this service itself. Its own website acknowledges that I am no longer a customer since it won’t let me access my account. DH, Ledbury, Herefordshire
Given the exodus of customers after TalkTalk’s last security breach it would be unsurprising if the company wanted to make it as difficult as possible to escape its clutches. However, a spokesman blames a “systems fault”. It takes a further month to stir itself and close your account and it’s now offered you an apology and a goodwill gesture.
If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.
