- Airport staff working for ground handling companies are receiving cash bonuses for identifying easyJet passengers with oversized cabin bags.
- An internal email revealed Swissport staff at seven UK airports were offered £1.20 per “gate bag taken”, an incentive introduced in November 2023 and still active.
- This “easyJet gate bag revenue incentive” aims to reward staff for enforcing the airline's baggage policy, with £1.20 of the £48 gate charge going to the ground handler.
- Ground handling agents, who are employed by third parties, manage their own remuneration, with easyJet stating it focuses on partners applying policies correctly.
- A DHL spokesperson said the policy ensured adherence to easyJet's baggage rules.
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