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Liverpool Echo
Liverpool Echo
World
Lottie Gibbons

AirBnB gives update on when bookings may restart

AirBnB has given an update on bookings following the outbreak of coronavirus.

Since March 14, the online property marketplace has cancelled a number of accommodation bookings.

However, AirBnB appear to suggest that stays due to happen after May 31 may still go ahead.

In a recent statement AirBnB said: "Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date between 14 March 2020 and 31 May 2020, are covered by the policy and may be cancelled before check-in.

"Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact on their Superhost status.

"Airbnb will either refund or issue travel credit that includes all service fees for covered cancellations. "

Will we get a refund from AirBnB?

Guests who cancel will receive, at their option, travel credit or a full cash refund, hosts can cancel without charge or impact on their Superhost status, and Airbnb will either refund or issue travel credit in an amount that includes all service fees.

How to cancel your AirBnB

"In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.

"The host’s cancellation policy will apply as usual to reservations made after 14 March 2020. Cancellations will be handled according to the extenuating circumstances coverage in effect at the time of submission.

"If a reservation has already begun (the check-in has passed), this extenuating circumstance does not apply."

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