AIB issue warning as scammers target customers with sneaky new trick

AIB have issued an urgent warning as criminals target customers in new clever text trick.

Criminals are targeting customers by sending text messages or calling customers pretending to be AIB.

AIB posted on their website: "Fraudsters are targeting customers like you by sending text messages claiming to be AIB and/or other legitimate companies.

These messages request you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account.

"You may also be asked to input codes from your Card Reader or divulge a One Time Passcode (OTP).

"These text messages are fraudulent."

They advice customers to:

• Never disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.

• Never generate codes from your AIB Card Reader when they are requested by a text message.
• Never divulge your One Time Passcode (OTP) for Card transactions .
• Never post your card to an address which is provided to you in a text message.

If customers have gotten such a call or text message and have disclosed any information, contact your bank.

The warning sent to customers by AIB (AIB)

Scammers are also capitalising on fear around the pandemic to pose as staff from genuine organisations including banks, government agencies and the health service.

"They are claiming to help keep your money safe, or to offer investment and / or medical advice at a cost," AIB explained.

"Remember AIB or other organisations, such as law enforcement agencies, will NEVER ask you to transfer money, move it to a safe account, nor ask you to disclose your security credentials, personal or financial information by phone, email or text message."

Finally, fraudsters are also targeting peple via phone call, pretending to be from AIB or companies such as Amazon.

"Fraudsters are using the genuine company name in a bid to trick you into providing personal and financial information," the bank added.

"These phone calls are fraudulent.

"Never download any software/apps allowing the caller access to your PC or mobile phone.

"Never disclose your Registration Number or Personal Access Code (PAC) to the caller

"Never generate or provide codes from your AIB Card Reader to the caller."