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Irish Mirror
Irish Mirror
National
Clare McCarthy

AIB customers left frustrated after mobile banking app down for hours due to 'technical issues'

AIB customers were left frustrated after they couldn't access their accounts this morning due to an outage.

The AIB mobile banking app and Internet Banking were down for a number of hours leaving some customers unable to make payments, buy tickets, or receive push notifications through the app.

The outage appears to have started around 8am on Friday morning with hundreds of people reporting issues until around 12pm, according to DownDetector.

However, a spokesperson for AIB confirmed to the Irish Mirror that the technical issues that affected 'some customers' has since been resolved.

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The AIB spokesperson said: "The issue that impacted some of our customers this morning has been resolved.

"Some customers experienced intermittent technical issues with our Mobile App and Internet Banking for a period this morning.

"We apologise for any inconvenience that was caused."

Meanwhile, AIB account holders took to Twitter to express their frustrations at the outage as customers were unable to log in online.

One person said: "I was buying tickets to see Madonna and the useless AIB app won't work so now I lost the tickets. It has been dodgy all week. I've complained before to literally no useful response. Absolutely fuming."

Another frustrated customer wrote: "Thanks to @AskAIB I lost my Ireland vs France tickets because the push notifications wouldn’t come through."

A third asked: "@AIBIreland any idea when app and Internet banking will be back up and running....loosing the will to live here."

A fourth added: "Is there a problem with the aib mobile banking app? Been trying to log in all morning to pay a direct debit but it won't let me log in, said I need to re register my device and when I try do so the page fails to load every time."

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