Back in April last year I tried a hearing aid supplied by Age UK’s commercial arm, paying a deposit of £760 against a total of £3,000. When it became clear it was not fit for my purpose, I returned it. I have been trying, for the last few months, to get my deposit back. I have been repeatedly told it will be paid in three or four weeks, but nothing happens.
RW, Cambridge
In fairness to Age UK, it resolved this speedily after we raised it with head office. It said the delay was due to error, and it is looking into how it happened as a matter of urgency. “We have offered our sincere apologies and refunded the amount in full. We have also arranged compensation for the inconvenience, as we recognise the delay was unacceptable,” it adds.
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