A platinum Aer Lingus customer has slammed a quarter wrap he received on a transatlantic flight, claiming it "tasted and looked like cardboard".
The "disappointed" passenger took to social media to describe his alleged unsatisfactory flight experience from Shannon Airport to JFK, New York at 12:30pm yesterday. Pat Phelan said no tea or coffee was available due to a lack of lids with only paper cups of water available.
He alleged that the snack before landing left a lot to be desired for a seven hour flight and posted a photo of "the tiny wrap" on Twitter. Passengers had the option of chicken or a vegetarian dish as their main meal beforehand.
Pat told Dublin Live that the wrap fitted in the palm of his hand and tasted awful. He said: "The snack before landing was a quarter of a wrap. It fitted in the palm of my hand and tasted and looked like cardboard.
"You could only have water with it. The flight was seven hours due to strong headwinds and the food was appalling. There were no lids available so all that was served was water with the snack, not even bottles just paper cups. The flight was very poor, a full flight. I flew business a few weeks ago and it was the same experience
"It appears to be a race to the bottom and wasn't a cheap flight. I feel 7 hours is a long flight to get this kind of food to be honest."
An Aer Lingus spokesman told Dublin Live: "We are sorry to learn of the customer's inflight experience which was not the the level of service we seek to provide. The feedback has been passed on our Customer Experience team for review."
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