You recently ran a story about a couple who were charged £513 by the alarm company ADT for an engineer’s visit that lasted just nine minutes.
We think we can beat that, as our small company has been sent a £2,085 bill by ADT for a 33-minute job.
We had a problem with our alarm and ADT diagnosed that we needed nine new batteries. We ordered the replacements ourselves which cost £300.
ADT turned up and installed its own. The invoice clearly states that the engineer was on site for 33 minutes – do they seriously expect us to pay this absurd bill?
PH, Manchester
Anyone thinking of signing a service contract with ADT may want to ask to see a tariff of its service charges before deciding whether they want to go ahead. ADT told us that the bill you received did not solely cover the 33-minute visit, but also went on to claim that your invoice had been wrongly calculated. It has since refunded the bill minus the battery costs.
“Our engineer tested the system and determined that the batteries needed replacing. As per our standard practice these were ordered via ADT’s parts desk – we do not recommend or encourage customers to order their own replacement parts as we cannot guarantee the source and therefore the quality.
“As a result of the customer bringing this to our attention, we have reviewed our pricing structure for these specialist business security batteries and will rectify our costs accordingly. We are contacting the customer to arrange a credit,” it says.
Please keep the ADT bill stories coming – can anyone top this?
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