Aberdeen has been rated as Scotland’s worst airport for the fifth year in a row, with passengers frustrated by overcrowding, lack of seating and long walks between the plane and terminal.
In the survey, by Which?, collecting more than 6,000 airport experiences across the UK, Aberdeen earned the lowest rating (50 per cent) in Scotland managing only two stars out of a possible five in most categories including seating and overall experience of staff.
Among the airport’s unsatisfied customers, one said they only used the airport out of “geographic convenience rather than choice”.
Inverness and Glasgow International were the highest-rated Scottish airports - both scoring 64 per cent.
“Pleasant” Glasgow International was praised by passengers for having “delightful” staff and a decent three stars for catering provisions although one customer considered the offering, only as “adequate”.
Those who travelled through Inverness described it as a “delightful little airport without crowds or hassle” and while security was considered “methodical if a little slow” the airport was viewed as a “pleasure to use”.
Aberdeen fared better than the UK’s worst airport overall, Belfast International, which only managed an abysmal 42 per cent customer score.
Travellers described Belfast International as “tired and shabby”, others pointed out a “poor layout” and claimed the airport was “understaffed.”
The airport also scored poorly for security queues, seating and staff as well as a limited range of shops and restaurants - a quarter (25 per cent) of which are branches of WH Smith.
Which? Travel’s Naomi Leach said: “Seamless security, ample seating and fuss-free boarding can get your holiday off to a flying start so it’s good to see some Scottish airports scoring better than the rest of the UK.
“All Scots travelling in and out of the country deserve a hassle-free experience no matter which local airport they use and Aberdeen could learn a thing or two from the higher performers in our survey.”
