I saw you managed to get a refund for a reader from the French train company SNCF after a five-month battle. I am trying to get one after I lost money on a ticket while on holiday in Paris last September.
I am 65 and work part-time as an administrator on a building site as my pension is not enough and money is tight. Basically, a five-zone Métro ticket costing €52 did not work and was switched at Villiers Métro for a three-zone one.
This meant I was forced to pay €30 (£25.33) for the journey from Villiers back to Charles de Gaulle.
The firm has agreed to a refund but cannot process it because I no longer use the credit card I paid with. LR, Houston, Renfrewshire, Scotland
This is a relatively trivial matter that should not have taken this amount of time to resolve.
Métro passes are handled by SNCF Transilien and it took a while for us to track down the right department to explain your problem. It said: “We are sorry to hear of LR’s experience and can confirm that on receipt of her initial correspondence we took immediate action to address the situation.
“We have been in touch on a number of occasions to find a suitable means, in accordance with our reimbursement policy, to reimburse her for her journey between Paris and Charles de Gaulle, at a cost of €30. LR was offered reimbursement through either travel vouchers or bank transfer.”
It says it has been unable to make the bank transfer because it does not have an international bank account number for you, so the company has sent a voucher instead.
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