The first half of 2013 has been very successful for Pinnacle PSG with a significant amount of work being won in all of our five business streams; housing management, estate services, education, mixed tenure and in our call centre, Pinnacle Connect.
We are particularly pleased with our recent win in Hammersmith and Fulham. In a wide-ranging revamp of council housing management, Hammersmith and Fulham council is set to outsource housing management in the south of the borough for the first time and estate services across the entire borough to Pinnacle PSG.
From this summer Pinnacle PSG will deliver housing management to 7,620 homes in the south of the borough and estate services to 13,500 homes across the borough for a 10-year period, with a possible extension of five years. The housing management contract will see Pinnacle PSG deliver tenancy management and enforcement of tenancy conditions, property viewing and dealing with antisocial behaviour. The estate services contract will see Pinnacle PSG provide caretaking and cleaning services.
By awarding contracts to Pinnacle PSG the council says it will be driving up standards and saving millions of pounds in the process.
The contracts are worth a total of £41m over 10 years and will provide the council with a saving of more than £10m – more than 20% off its current budget. After a successful 10 weeks mobilisation the contract started on 1st July 2013.
Pinnacle PSG is now the chosen housing management provider for three out of the four outsourced housing management contracts issued by local authorities in the UK, including Woking and Westminster, taking the total number of homes managed to over 27,000.
There have been further substantial wins in estate services. Home Group awarded Pinnacle PSG a three-year contract to provide grounds maintenance to its social and sheltered housing schemes across London, the south and south Midlands. Also, Network Stadium awarded a three-year contract for Pinnacle PSG to provide cleaning, caretaking, grounds maintenance, bulk removal, tree surveys and minor tree surgery services. The contract covers a property portfolio of 2,000 homes which include rented schemes, leasehold schemes and sheltered and supported living schemes north London.
These new contract wins have expanded and strengthened Pinnacle PSG's presence in these areas where teams currently deliver estate services on behalf of housing provides such as Raglan Housing, Riverside Housing Group, Orbit and Metropolitan, among others.
This year saw the re-win of Pinnacle PSG's street scene and public realm services contract with Castle Point borough council since 2006. This contract was successfully re-tendered and the new contract commenced on the 1st June 2013. The contract is for five years with the option to extend for a further five years.
2013 has seen rapid growth for our mixed tenure business going from strength to strength. Recently Pinnacle PSG has been appointed to deliver a range of services at the Barking Riverside development working with the GLA and Bellway Homes and alongside Southern Housing. This exciting new contract will see Pinnacle PSG managing the residential flats, deliver ground maintenance services to the entire developments and providing concierge and cleaning services to the Rivergate Centre.
The year ahead looks very exciting for our education business with the development of Pinnacle PSG's 'Total FM' offering which has led to a number of exciting opportunities on the horizon. This has been supported by our recent rewin in providing grounds maintenance to the Gateway Academy in Thurrock.
And finally, in Pinnacle Connect, our 24/7 repairs contact centre that provides services to over 400,000 homes and businesses nationwide, has won seven out of hours contracts. One three year contract is with a borough council where Connect are responding to all out of hour emergencies and non-emergencies calls and provides business continuity support. Connect has also secured a two year contract providing borough-wide call handling services to the residents of one of Kent's largest borough council's.
Looking into the coming year we have bids in the new business pipeline in all of our five business strands which means we have a bright and positive future to look forward to.
The content on this page is controlled by Pinnacle PSG
