To fully embrace the potential of Artificial Intelligence, organisations must identify their strategy and use cases before adoption. And they have to move at a pace.
The age of waiting for Artificial Intelligence (AI) to mature is over. It is already reshaping industries and economies globally.
We stand at a pivotal moment in this revolution. In the United Kingdom and Ireland, the AI ecosystem is alive with momentum. The UK government has committed more than £2 billion to accelerate growth, while private sector investment is estimated at over £11 billion. Industry leaders such as Google, OpenAI, Microsoft, AWS, and NVIDIA are driving breakthroughs, supported by infrastructure specialists like Nscale who are building the data centers and AI factories that will sustain this surge. This surge of capital is not simply fueling innovation. It is already automating processes, reshaping services, and laying the groundwork for entirely new business models.
Closing the Gap between AI Ambition and Execution
AI built on robust data is not simply a tool. It becomes a driver of new business models, enabling intelligent decisions, personalized services, and automation at a scale not seen before. Yet many organizations face the same challenge. They want to adopt AI quickly but struggle to identify a strategy and use cases.
That gap between ambition and execution is exactly what Devoteam UK, in partnership with ServiceNow, set out to close with ADAPT, the AI and Data Acceleration Program for Transformation for ServiceNow.
ADAPT provides a clear way forward. It translates a company's AI vision into measurable business value in only four weeks. The process begins with a complimentary two-day discovery session where our technical team works alongside the client to surface pain points and uncover potential use cases. This pre-commitment stage allows business leaders to see the potential for return before making a significant investment.
The program builds on our track record across countless generative AI projects, particularly our partnership with AWS through the AWS GenAI Innovation Center, which is where the program originated. Now we are bringing that proven approach directly to ServiceNow customers.
Why Agentic AI Changes the Rules of Business
A central component of ADAPT is its focus on agentic AI. Traditional models are reactive. They answer questions and process inputs, but wait for instructions. Agentic AI represents a new level of capability. It is built on autonomous software agents that can perceive their environment, reason about goals, and take action to achieve them with minimal human input.
This shift unlocks significant efficiency. In Human Resources, agentic AI can personalize and automate onboarding and offboarding, guide recruitment and retention, and even map career paths to strengthen talent strategies. In Customer Relationship Management (CRM), it can process feedback at scale, deliver real-time conversational support, and streamline field operations to reduce turnaround time and improve customer satisfaction.
These are not incremental improvements. They mark a decisive change in how organizations can operate at their core.
Building the Foundations of Scalable AI Growth
Devoteam is a leading AI-driven technology consultancy aiming to double turnover to €2 billion by 2028, with 50 per cent from AI projects.
Stanislas de Bentzmann, the company co-founder and CEO, is projecting an increase in AI-related services from 5% (2023) to 50% (2028) and is aligning the technology strategy with business objectives for AI transformation.
By preparing clients for AI with robust foundations like cloud infrastructure, data, cybersecurity, and cloud native apps, Bentzmann wants to optimize technology blocks through automation and AI integration, whilst ensuring ethical AI deployment prioritising fairness and transparency.
At Devoteam, our partnership with ServiceNow is significant. We have more than 850 technical experts and consultants holding over 2,000 ServiceNow certifications and are training every single employee in generative AI. This capability gives us not only scale but also insight into how to deliver solutions that are both innovative and practical. The convergence of AI and data-driven services is reaching a breakthrough moment, and with partners like ServiceNow, we are equipping businesses across the UK and Europe to grow with confidence.
Today, more than 50 active AI projects are underway across Devoteam UK's network of technology partners, many with AWS. These projects are already creating measurable value for clients. The upcoming ServiceNow World Forum on 15 October at London's ExCeL will provide a timely platform for us to showcase this progress. Devoteam UK will introduce ADAPT for ServiceNow, demonstrating how businesses can move from vision to their first enterprise AI solution in just four weeks.
Our delivery model is designed to prove value quickly. The process begins with a focused, two-day discovery session where we map out key pain points and opportunities. This foundational step allows us to establish a clear return on investment upfront, de-risking the engagement for our clients. From there, we move into prototyping and implementation, delivering not just functional solutions but also an executive-ready strategy and roadmap that can be presented to executive leadership with confidence.
Agentic AI is again the defining feature. By allowing autonomous agents to perform complex multi-step tasks without constant direction, ADAPT provides a path to genuine business transformation. Whether in HR or CRM, the outcomes are personalized, automated, and measurable.
The Future Belongs to Businesses That Industrialize AI
The UK market is buzzing with AI initiatives, yet for many leaders, the path to adoption is still unclear. ADAPT was built to provide that clarity by transforming ambition into measurable outcomes in weeks rather than years. It gives organizations a credible strategy, a clear ROI case, and a roadmap that executives can act on with confidence.
The larger story extends beyond a single framework or partnership. The convergence of AI and data-driven services is becoming the new operating system of business. Companies that act now will not simply capture efficiencies. They will define the pace of entire industries. That is the future Devoteam, with ServiceNow, are already working to build.
