Before Christmas my wife and I ordered double-glazed windows and bifold doors from Everest. This followed a previous order of windows for half of the house fitted last July.
When the new order came in early March, it became clear that the windows did not match the ones supplied nine months ago and the bifold doors did not fit.
I have made countless calls, written a letter of complaint followed up with an email, had three separate visits from installation managers who have all promised to take action and get back to me with their proposals, and had a further installation visit so that the back door is usable.
But I still cannot get any response from the company about what it is actually going to do to rectify the remaining problems. TR, Woodford Green
Look at the online reviews for Everest, and while most people who use the firm seem to be happy, a lack of post-installation customer service appears to be a reoccurring experience for some.
Given that customers pay a deposit up front and the rest when there’s a happy completion, you’d think the firm would have been as keen as you to get the matter resolved, especially given the high cost of its installations.
I asked about your case and, in fairness, it immediately got on the case and arranged to visit you in a bid to get the matter resolved. A plan of action has been agreed and has been started.
Following the meeting Everest told us: “Now that the surveyor has identified what caused the issues, not only will it be rectified for TR, but Everest will also ensure this situation does not occur again. Everest is very sorry that this customer has experienced these issues and apologises to them for any upset or inconvenience caused.”
You are just glad that the company is now taking your complaints seriously and has a plan to put it all right.
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