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The Guardian - UK
The Guardian - UK
Technology
Jack Schofield

A home page that changed to Ask without asking

Our Internet Explorer home page has changed to Ask.com and lists several porn sites in succession. I've tried everything, and the only thing that "worked" was to disable the add-on Ask. I still can't change the home page. Michele Dillavou

It sounds as though you have fallen victim to a home page hijacker, either because you have missed a Windows Update or a hijacker has been installed with something else or by "social engineering" (where you were induced to click something without being informed what it would do). First, make sure you do not have the Ask toolbar installed. Restart your PC, close any browser windows, and run the Control Panel's Add/Remove Programs applet. If there is an entry for the Ask.com Bar, click Change/Remove and uninstall it. Second, download and run SuperAntiSpyware, which will protect your home page setting. If that does not solve the problem, reboot in Safe Mode and try again.

There is a free version of SuperAntiSpyware for home users.

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