I am a long-term digital subscriber to the Guardian and Observer via iTunes. I recently received an email asking me to subscribe directly, offering the reward of two cinema tickets a month for a year.
I took up the offer, partly because of the reward, but also because I would rather my money went straight to the Guardian.
I heard no more about the offer, but then received an email from Guardian subscriptions offering me a free case of wine (from Naked Wines) with a reference and a password.
Eventually it emerged that the wine was in lieu of the cinema tickets, which were October’s offer, but despite several phone calls, I am no nearer to getting either tickets or wine.
RM, London E5
Apparently you decided to take up a digital pack subscription with the Vue cinemas promotional offer in October. Promotional offers typically arrive 35 days after the start of the subscription.
A spokesman for the Guardian explained that you were given incorrect information by an agent and happily the matter has been resolved.
Although your particular gripe was about a promotional offer, it is worth bearing in mind that consumers who purchase faulty digital content have an automatic right to replacement, under an overhaul of consumer law which came into force last month in the new Consumer Rights Act.
Enjoy the wine as you read the Guardian.
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