Confused, scared and in pain, dementia sufferer Anthony Graham Taylor repeatedly calls out for help.
But his carer, the person meant to be looking after this vulnerable 81-year-old man, shows a shocking lack of sympathy.
In a distressing exchange he's told to 'shut up', called an 'idiot' and warned: "We ain't messing with you no more".
The upsetting footage was captured by a hidden camera placed in the great granddad's bedroom at the Mona Cliffe care home in Rochdale.
It was put there by his family after they became concerned at his treatment.
After recording for 48 hours his relatives were so shocked by what they saw they removed him from the home.
Mona Cliffe care home say while they they take 'very seriously' the 'tone and language' used by the carer in the recording, the treatment Mr Taylor received was 'firm but fair', and the home was exonerated by Rochdale council and the police.
But Mr Taylor's family are horrified.
His grand-daughter Tania said: "We looked back at the footage and it was kind of like 'Oh gosh, this isn't right, but what are we supposed to do?'
"I was absolutely distressed - it was just disbelief.
"My granddad was screaming out in pain - they just don't care.
"It is just unfathomable what they were doing.
"I don't like thinking about it to be honest. All the family have been in tears about it.
"It wasn't care. You wouldn't treat anybody like that - you wouldn't treat an animal like that."
Known as Graham to family and friends, Mr Taylor, a former council worker from Littleborough, played rugby league for the Rochdale Hornets and was secretary at Littleborough Cricket Club.
But in 2015 the father to six, grandfather of 17, and great-grandfather of seven, was diagnosed with vascular dementia.
The family, including Freda, his wife of 60 years, cared for him as best they could, but after he suffered several strokes and a fall his mobility was affected and he was left hard of hearing and unable to eat or drink without support.
On January 14 he moved into Mona Cliffe care home on Blackstone Edge Old Road in Littleborough.
Following its last inspection in 2017 by health and social care watchdog the Care Quality Commission the home was rated 'good' across the board.
But within days of Mr Taylor being there his family say they began having concerns about the quality of care he was receiving, sparked by a massive sore on his back which none of the staff could account for.
And, after looking back at the footage they removed him from the home after just 30 days and took him straight to the Royal Oldham Hospital.
There, the family say Graham was found to be dehydrated and a doctor said the injury on his back was a pressure sore.
Nurses at the hospital reported the case to social services and the police were called. But the resulting investigation did not lead to any action.
However, watchdog the Care Quality Commission has said it is 'reviewing evidence' to see if 'regulatory action' is needed.
Mr Taylor died on February 22 after contracting sepsis.
Now, the family are speaking out in his memory and have launched a campaign to improve standards of care for the elderly.
A CQC spokesperson said: “CQC would like to again offer its sincere condolences to the family and friends of Mr Taylor.
"Inspectors are currently reviewing evidence in relation to the incident, alongside its partner agencies, to ascertain whether any regulatory action is required.
“Mona Cliffe Care Home was inspected in October 2017 and rated Good overall. Should any action take place CQC will report on it when appropriate.”
The family want the threshold for prosecution in cases such as Mr Taylor's to be lowered, and for all care homes to produce information setting out the minimum standards of care families should expect and what to do if those standards are not being met.
They also want all care homes to have audio or video recording, and for the CQC to inform the public when a serious complaint has been made against a home.
Finally, they want a register to be created showing carers who have been sacked for abuse but not prosecuted.
A petition on the Change.org website has been signed by more than 3,500 people.
Tania said: "We do not want his death to be for nothing. We think he would be really proud of us for what we are trying to achieve in his name."
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Greater Manchester Police confirmed an investigation had taken place and no action was taken.
Andrea Fallon, interim director of adult services at Rochdale council, said: “As soon as the police brought this incident to our attention we undertook a multi-agency safeguarding enquiry, which was held alongside the police investigation.
"We have a robust policy for managing allegations in place and as a responsible council we always work with our partners and the Care Quality Commission to ensure these safeguarding procedures are rigorously enforced.
The safety, wellbeing and care needs of our residents will always be our number one priority."
In a statement, Dr Ravi Sharma, the proprietor of the Mona Cliffe Care Home said: “There has been a thorough and detailed investigation by the police and safeguarding team at Rochdale Council of the claims made and we are pleased that this found that the allegations were unsubstantiated.
"The police noted that there was no criminality and the treatment that Mr Taylor received was firm but fair.
"However, we take very seriously the tone and language used by our carer. As part of our own investigation into her conduct further advice was given that all our residents must always be spoken to kindly, with respect and in an appropriate manner, however challenging the care situation may appear.
"Whilst Mr Taylor was only with us for a very short time before his family moved him to alternative facilities prior to his death our sympathy and condolences go to his family.”
