We live in the golden age of online reviews. One can actively track the changes, improvements and downgrades of a business just by reading reviews from over the last few years. It’s also a gold mine for comedy, as the average person who's been inspired to leave a review either had a great or horrible time. But sometimes companies decide to reply.
So we’ve gathered some of the most brutal and unhinged responses businesses have given to folks who wanted to leave a bad review. Get comfortable as you scroll through, upvote your favorites and be sure to share your thoughts in the comments section down below.
#1 Surrendering A Pet
Image credits: egguchom
#2 Came Across This While Looking For Reviews To A Local Tattoo Studio
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#3 100% Pure Beef
Image credits: reddit.com
Not long ago, corporate social media accounts were stiff, sanitized, and painfully boring. They posted promotional graphics, churned out generic holiday greetings, and sometimes even forgot that social media is supposed to be, well, social. But over the past decade, companies have undergone a transformation online, learning that personality, humor, and even sass can make them far more relatable. Few companies do it as well as Wendy's, whose snappy comebacks and sassy roasts are a cultural phenomenon.
How did this happen? Businesses first discovered that audiences on sites like Twitter (now X), Instagram, and TikTok don't want to be lectured by voiceless faceless corporations. They want to interact that feels human. Wendy's cracked the code by adopting a fearless, zesty tone that is not afraid to ridicule competitors, or even ridicule themselves.
#4 Fake Review
Image credits: No-Bear
#5 Now Who's Crying
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#6 He Got Laughed By The Whole Internet
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Instead of blandly tweeting on Twitter about new items, they eviscerate their rivals like McDonald's with jokes that travel faster than any typical ad campaign would have. By being willing to drop that corporate facade, they managed to pierce through a cluttered online environment.
#7 Another Ramen Creep
Image credits: Bloody0Hex
#8 Imagine Complaining About This
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#9 Technically The Troof
Image credits: AfricanWarrior96
Another noteworthy shift is how companies handle hate speech and criticism. Where once the standard was to quietly delete, ignore, or provide a boilerplate apology, today many brands see such moments as an opportunity to translate tension into engagement.
#10 Goes To Cauliflower Restaurant But Dislikes Cauliflower
Image credits: egguchom
#11 Rude Is As Rude Does
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#12 This Review Of My University
Image credits: DrKader
Wendy's, for instance, has built a reputation for deflating criticism through sarcasm or humor, often translating negativity into viral moments. This is not the same as avoiding blame, when something is egregious, companies still need to own up, but having the ability to respond with personality reduces even criticism to less of an adversarial tone. Consumers prefer it when a brand doesn't avoid a script but responds in a way that comes across as honest.
#13 Lady In My Local Group Posts About This Review She Left On An Restaurant, With The Owners Reply
She got completely wrecked by comments in the group and ended up deleting her post, but not before I got this screenshot of her review. Owner of the restaurant is hella chill and the place is chill.
Image credits: EFIRE23
#14
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#15 The Entitlement Is Strong With This One
Image credits: Rodger_Smith
Meme culture has also compelled companies to adapt. A good meme or timely reference shows cultural awareness and proves the people running the account actually reside in the same universe as the consumers.
#16 A Review For A Local Gun Range
Image credits: acrobafox
#17 Openly Admitting This
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#18 Great Response From The Owner
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Social media managers have become web interpreters of culture, combining brand personality with web sense of humor in a way that is effective instead of feeling like it is forced. The result? Posts shared voluntarily by customers, giving companies free publicity in the guise of entertainment.
#19 Actually
Image credits: egguchom
#20 No Words
Image credits: takeawaytrauma
#21 Lying On Yelp Reviews
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It's a dangerous strategy, of course. Trying too hard to be funny risks alienating audiences, and venturing into delicate subjects without care can ruin a brand in one night. But done right, the payoff is staggering, customer loyalty, viral visibility, and the impression that a brand is something more than a logo.
#22 Someone Accidentally Reveals Their Browser History In An App Review
Image credits: xx-hey_joe-xx
#23 At A Rolled Ice Cream Shop
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#24 Reviewing A Place That Isn't Even Open Yet
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Companies like Wendy's demonstrated that being friendly, funny, and a little bit edgy on social media is far more powerful than corporate doublespeak ever was. Social media is no longer just an advertising vehicle, it's a stage on which brands can show their personality, establish relationships, and even turn criticism into comedy gold. And if a cheeky tweet concerning chicken nuggets can command millions of impressions, it's obvious the days of dull corporate tweets are done.
#25 Okay, Karen
Image credits: 42words
#26 I'm Thinking About Putting In My Resume At This Shop
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#27 “Accidentally” Took A Pizza Stand
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#28 15 Minute Wait For Food Is Too Long
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#29 Bye Bye Ex Customer
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#30 We Are A Scuba Diving Company And Look At Fish Underwater, We Don’t Eat Them
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#31 I Must Have My Margarita
Image credits: egguchom
#32 Local Restaurant Exposes A Bad Reviewer
Image credits: reddit.com
#33 Adult Lingerie Store
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#34 My Favorite Bar Called Out A Fun Customer On Google Reviews
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#35 Never Mess With A Social Media Manager
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#36 Karen Leaves Misleading Review To Slander A Restaurant
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#37 Screamed At
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#38 Robbery
Image credits: CrustyMittens
#39 "Hair Alon"
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#40 Bystander Review
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#41 I'm Dying
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#42 Late For Cake
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#43 Tattoo Shop Review
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#44 Well, If You Eat Half Of It And Enjoyed, Why Complain After All? Just Pay For That, It's A Two Way Mistake
Image credits: egguchom
#45 Was Looking For Reviews For A Tattoo Shop, Then I Found This
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#46 It Wasn't The Whole Story
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#47 Go To Walmart
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#48 Pizza Place Owner Not Putting Up With The BS Customer Review
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#49 Restaurant Owner Wasn't Having It
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#50 Found This Gem From A Shop Someone Else Posted Today
Image credits: pahina420
