Getting a call from a debt collector can be stressful. You may feel pressured to say anything just to end the conversation. But what you say on the phone can have real consequences for your finances and your legal rights. Debt collectors are trained to use your words against you, and even a simple slip could affect your credit or lead to unnecessary payments. Knowing what not to say empowers you to handle these calls with confidence and protect yourself. Here are seven things you should never say to a debt collector on the phone.
1. “Yes, That’s My Debt” (Without Verification)
Never admit the debt is yours without asking for proper verification. Debt collectors sometimes pursue debts that have already been paid, discharged, or even belong to someone else. By admitting the debt, you could reset the statute of limitations, which gives them more time to sue you. Always ask for written proof before saying anything about ownership of the debt. This protects your rights and gives you time to review the details.
2. “I’ll Pay Whatever You Want”
Promising to pay whatever the collector asks is risky. Debt collectors may inflate amounts with fees or interest not legally owed. If you agree to pay an arbitrary sum, you might end up overpaying. Instead, request a breakdown of the debt in writing. Take time to review it and negotiate if possible. Only agree to pay what you truly owe and can afford.
3. “Here’s My Bank Account Information”
Never give out your bank account or credit card information over the phone to a debt collector. Sharing these details can result in unauthorized withdrawals or even identity theft. Insist on paying through more secure methods, like a money order or a secure online portal provided after you’ve verified the collector’s legitimacy. Protecting your financial information is key when dealing with debt collectors on the phone.
4. “You Can Call Me at Work”
Allowing debt collectors to contact you at work can cause embarrassment and disrupt your professional life. You have the right to ask them not to contact you at your workplace. If you tell them it’s inconvenient or not allowed, they must stop under the Fair Debt Collection Practices Act. Set clear boundaries about when and where they can reach you to keep your work and personal life separate.
5. “I Don’t Know Anything About This Debt”
While it’s important not to admit to the debt without proof, pretending you know nothing at all can backfire. Debt collectors may see this as an opportunity to pressure you with aggressive tactics. Instead, calmly request written validation of the debt. This shows you know your rights and won’t be intimidated, but also that you aren’t admitting responsibility until you have the facts.
6. “Go Ahead and Sue Me”
Challenging a debt collector to sue you is almost never wise. It might sound brave, but it can push collectors to take legal action faster. Lawsuits can lead to wage garnishment, liens, or judgments on your credit report.
7. “I Can’t Pay Anything At All”
Telling a debt collector you can’t pay anything may sound honest, but it can close off negotiation options. Collectors might push harder or refer your account for legal action. Instead, if you’re struggling, express willingness to discuss your situation and ask about possible payment plans or hardship programs. This keeps the lines of communication open without making promises you can’t keep.
Protect Yourself When Dealing with Debt Collectors on the Phone
When it comes to dealing with debt collectors on the phone, your words matter. Even under pressure, avoid making admissions, sharing sensitive information, or agreeing to unreasonable terms. Always ask for written validation and take time to consider your options. Protecting your rights and your finances should be your top priority.
If you’re unsure of your rights or need more guidance, the Consumer Financial Protection Bureau’s debt collection guide offers practical advice on how to handle these situations safely.
What’s the most challenging call you’ve had with a debt collector on the phone? Share your experience or tips in the comments below!
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