MORE than 300 people are at risk of being made redundant after an outsourcing firm that handles customer support for Scottish Power unveiled plans to transfer operations to South Africa.
The outsourcing firm Capita confirmed that all its staff working on their contract with Scottish Power in the UK have been placed at risk of redundancy, STV News has reported.
Around 303 roles are at risk, with workers in home move, prepayment, and smart metering services, and domestic customer services among those affected.
Scottish Power has its headquarters in Glasgow, with centres across Scotland and in England.
The London-based firm has provided customer support for Scottish Power since signing a five-year deal in 2022 worth a reported £63 million.
Five work packages will still be delivered over the next three years, but operations will transition to South Africa, a memo seen by STV News reportedly said.
Meanwhile, work on two packages still to be delivered will also be transitioned to South Africa, but through another outsourcing firm.
It has been reported that some staff will be let go in October, while others may be made redundant in February next year.
The announcement was made to staff on Wednesday, along with at-risk letters issued on the same day.
A minimum 45-day collective consultation period will begin on Thursday.
Capita previously provided customer support services for Scottish Power between 2005 and 2016.
A Capita spokesperson said: “Changes to our delivery model unfortunately mean that all colleagues working on our Scottish Power contract in the UK have been placed at risk of redundancy.
“Our priority is to support impacted colleagues through this change, and includes looking at redeployment opportunities where possible.”
Scottish Power has been approached for comment.
