Article created by: Saulė Tolstych
Sometimes folks say and do questionable things that make you wonder why their mind functions the way it does. More often than not, those things are of a negative undertone – hence why their behavior puzzles everyone around them. That entitled attitude mainly occurs with folks who, at that moment, are in the role of consumers and affects those who are in the customer service industry.
However, not everything has to be so gloomy in the business. Every once in a while, people encounter customers who say and do very inoffensive but confusing things. Whether it's them asking you if the fish is grass-fed or requesting that you something that is totally out of your control – it will surely amuse a staff member or two.
Lady mad that we didn't have grass-fed salmon. What-
Lady asked for her salad with the dressing on the side. After taking a few bites, she went up to the GM and said "this salad tastes quite bland. Could this be because I haven't put in the dressing?"
Yes. Yes it could be.
So many, but one that sticks out is a couple I was waiting on had two credit cards out when they were paying so I asked “splitting 50/50?” and the customer VERY angrily said “NO we want it split in half!”
I had a family of 6 try to get their entire meal for free because we were out of the (non-edible) decorative garnish on their 4-year-old's dessert. Literally yelled and screamed and called me racist.
So I took $0.05 off of their bill and i personally tipped the server out of my own pocket.
A woman complained that there was too much lobster in the lobster bisque.
I had no words.
A customer sent back a dozen wings because "these wings are too big. There's too much meat on these wings". During the same shift, a guy sent his ribs back for being too tough. He demonstrated their toughness by showing me that he couldn't cut through them. He has been trying to cut them longways, through the bone
I once had a lady freak out about her child inhaling secondhand smoke in the restaurant.
It was from the fajitas being delivered to the next table over. No smoke reached her table.
Had a guy ask me how we got such realistic looking fake fire. In our (real) fireplaces. That he watched me add wood to.
Oh, and the woman who’d insisted that we’d changed our crabcake recipe from fresh to canned crab and that she could taste the difference and refused to pay. Yeah, we’d always been using canned crab. She did not get out of paying.
"What is eggplant? Chicken?"
I got an A+ that day for keeping a straight face. It was 100% a serious question, and it took everything in me not to burst out laughing.
Lady wanted us to blow out all the candles in the restaurant because "they were using too much oxygen"
Had a guest order a chicken Caesar salad. I rang it in. A few minutes later she pulls me over and complains that I never asked what dressing she wanted.
Last week I had a woman who was convinced I was lying to her when I said there was no way to make a virgin Sazerac. After ten infuriating minutes of back and forth she finally gave up and said, "Fine, make me a virgin Old Fashioned."
Upside, I got to use my fancy hit the bricks line of "I'm sorry ma'am it seems as though I won't be able to meet your expectations tonight. Take care!"
I have a few:
1. Lady tried to pay me with Monopoly money and didn’t understand why I couldn’t take it. She’s a regular
2. Lady asked me for “a bundle” of sugar packets. I brought her 6. She needed more. I ended up bringing her 20 sugar packets that she proceeded to dump into her salad.
3. Lady asked me to peel her breadsticks.
4. Lady didn’t understand why I couldn’t connect two 4 seater booths together to make an 8 seater booth. She couldn’t understand that they are glued into the wall.
5. Lady who choked out her kid in the middle of the dining room to prove a point to another table
Is the boar pizza vegetarian? (No, it has boar)
Is this pasta vegan? (No, it has egg, cheese, and bacon) Oh, that's fine.
Being unable to understand that a well done steak takes longer to cook than a rare steak.
Nothing too crazy, I've been lucky!
Me:"We have a pineapple cider on tap currently."
Cust:"Can you describe that in detail for me?"
Me:".....it is a cider.....that tastes like pineapple."
Lady came in and ordered our fried shrimp appetizer. She kept talking about how good the breading was and asked me if I could get her an extra side of the “sauce they fry it in”. I tried to explain to her it was just cajun seasoned flour but she didn’t get it. Finally got her a side of the flour and watched her dip her shrimp in flour and ate the entire thing. It was strange to say the least.
A woman smoking with her own fan blowing the smoke away from her. "Sorry, but I can't stand smoke."
A group sent their food back because their portions were so big that they were "overfaced". They requested a complete refund (rather than smaller portions, or ordering something else from the "light" menu). Apparently just the sight of such large portions made them feel ill and so they didn't want to eat at our establishment any more.
I can't even fathom their game plan?
Had a bar guest walk into the kitchen and take an entire cheesecake out of our dessert fridge. No one saw him do it in the kitchen and the bartender was to shocked to say anything
A fish dish consisting of all fish components (clearly described on the menu) being too ‘fishy’ tasting or a blind woman complaining about her dessert. For the way it looks. Yea that was tough
Had a woman ask me what the catch of the day was while pointing at the menu where it said quiche of the day.....
Had a lady tell me her chilled salad plate was too cold. I had to fight the urge to tell her to just wait a couple minutes and it wouldn't be and just go get her a room temp plate
Demanded a soup option. In the top fast food pizza restaurant.
Lady came in and ordered a vodka soda no ice, then proceeded to pour it into her feeding tube. I mean, who am I to judge, right? The next drink she ordered was the house chard.
