A couple from North Georgia is dealing with a total nightmare after taking their truck in for regular warranty work. Lindsey, who posts videos on TikTok under the name @lindsetmommaof4, shared a video showing her family’s 2020 GMC Sierra completely destroyed inside a South Carolina Chevrolet dealership. The truck had been dropped off for warranty service work, but instead of getting it back fixed, the family got a phone call that no one wants to hear.
The truck was at the dealership because of a wiring harness problem that kept coming back. The problem was covered under their extended warranty. The family got a loaner car to drive while they waited for the repairs. Then everything went wrong. Lindsey says the service manager called them with bad news. He told them the Sierra had “fallen off the lift overnight” and might be totaled. To make things worse, the dealership said their shop cameras “didn’t catch it on video.” There was no proof of what really happened or how it happened.
In her TikTok video, which now has over 5 million views, Lindsey walks through the shop and shows just how bad the damage is. The truck’s cab is ripped away from the bed. The frame is torn apart. Parts are thrown all over the shop floor. You can see right through to the truck’s insides. There are fluid stains all over the ground under what’s left of the vehicle. Anyone who watches the video can see this truck looks totaled.
So what happens when a dealership destroys your car?
Things got even worse when you look at how the dealership handled everything. Lindsey says she and her husband didn’t get any photos or updates at first. They couldn’t get anyone at the service department to talk to them. When Lindsey finally drove to the dealership to talk to the owner face to face, she says he didn’t seem to care about what happened to them.
The dealership won’t give them information about their insurance policy. They won’t offer any real help or money to make things right. This kind of customer service nightmare is the last thing anyone expects when they drop off their car for simple repairs.
The dealership wants to fix the truck instead of calling it totaled. But Lindsey and her husband don’t want that at all. They want the truck declared a total loss and they want to be paid out for it. The couple is worried that even if the truck gets fixed, it will have problems down the road.
@lindseymommaof4 Our truck fell off the lift at the Chevy dealership. Video of the damage #chevy #gmc #gmcsierra #gm #truck @GMC @Chevrolet
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They also know that having this accident on the vehicle history report will hurt them if they ever try to sell it later. They had zero percent financing on the truck, which had 65,000 miles on it. They planned to keep driving it long after they paid it off so they wouldn’t have a car payment anymore.
Legal experts say that dealerships almost always have something called garagekeepers liability insurance. This type of insurance is made to cover damage to customer cars while they’re at the shop. The insurance should protect customers when their cars get damaged while being worked on, stored, or moved around.
The dealership’s insurance company should be the one paying to make things right, not the customer. People who end up in situations like this one are told to take photos of everything, ask for independent people to look at the damage and give estimates, and never agree to any repairs without getting everything in writing first.
Lindsey has now told everyone that the dealership is Valley River Chevrolet in Murphy, North Carolina. The dealership didn’t answer when reporters tried to contact them about what happened. The family is still waiting to see if anything will get fixed while dealing with the money problems that come with possibly having to go out and buy another truck.
