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The Latest Breaking News from Optus

A $100 million fine for ‘appalling’ predatory sales practices caps a horror week for Optus

A Federal Court judge on Wednesday ordered Optus to pay a A$100 million fine for its “appalling” high-pressure sales tactics over several years up to 2023. More than 400 people were pressured or misled into buying phones or contracts they didn’t want, couldn’t afford – or in some cases couldn’t…

The Conversation

Optus fined $66 million for 'appalling' conduct in sales to vulnerable customers in Australia

An Australian judge has fined telecommunications giant Optus $66 million for unconscionable conduct under consumer law

The Independent UK

Afternoon Update: ABC ordered to pay Lattouf $150,000; Jimmy Kimmel returns to TV; and how an anime flag became a protest icon

Court finds ABC ‘abjectly surrendered’ to pro-Israel lobbyists and ‘let down the Australian public badly’

The Guardian - AU

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How exactly would a Triple Zero custodian help prevent a repeat of the fatal Optus outage?

In the wake of last week’s Optus network outage that left multiple people dead after they were unable to call Triple Zero for help, there has been much discussion about the need for a Triple Zero custodian in Australia.

The Conversation

Optus chief blames human error for triple-zero disaster

A major Optus outage that left Australians without access to emergency services has been blamed on human error as its embattled CEO fights to keep his position.

AAP

Morning Mail: Trump lashes out in address to UN, Labor ‘lawfare’ in NDIS appeals, turmoil at men-only Savage club

European countries are ‘going to hell’ unless they expel migrants, US president says at general assembly; federal spend on legal battles increases

The Guardian - AU

Optus claimed live updates on triple-zero outages would impose ‘huge burden’ months before outage

Telco had resisted new rules that will require greater sharing of information with authorities during outages

The Guardian - AU

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Morning Mail: Trump snubs Albanese, Jimmy Kimmel to return to air, Daicos defeated in Brownlow upset

US president has not scheduled a one-one-one meeting with Australian PM; Disney says Kimmel back on air Tuesday

The Guardian - AU

'History repeating': quit heat dials up on Optus chief

Calls are growing across the political spectrum for the boss of Optus to stand down after his network oversaw a brutal network outage linked to multiple deaths.

AAP

Chris’s triple-zero calls were met with silence. Now out of hospital, he wants Optus to know lives are at stake

As governments condemn Optus for failing the Australian people, consumers worry the telco has ‘not learned from its previous experience’

The Guardian - AU

Afternoon Update: Trump tells Kirk memorial he hates opponents; Optus to face ‘significant consequences’ over outage; and a shark threesome

The president spoke at the memorial in Arizona soon after the rightwing influencer’s widow said she forgave the man charged with fatally shooting her husband

The Guardian - AU

Optus To Face ‘Significant Consequences’ For 000 Outage During Which Three People Died

Communications Minister Anika Wells says the telco has “failed the Australian people”.

Pedestrian.tv

Australia will overhaul telecommunications after Optus emergency call failure linked to 4 deaths

Australia has foreshadowed changes to the nation’s telecommunications industry after a major company’s failure to connect hundreds of emergency calls was linked to four deaths

The Independent UK

Should the Optus chief quit? These 5 fixes would do far more to stop another 000 failure

Asked today whether Optus’s chief executive should be considering his future after the “completely unacceptable” Triple Zero outage, Prime Minister Anthony Albanese told the ABC “I would be surprised if that wasn’t occurring.” Communications Minister Anika Wells has also vowed “Optus will be held to account”.

The Conversation

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AAP

Telco 'cowboys' not held to account after prior outage

A reliance on self-regulation has turned the telco sector into the wild west, an expert warns as Optus reels in the aftermath of another serious outage.

The Guardian - AU

Optus admits process not followed after it missed at least five warnings of triple zero outage

Albanese government under pressure to ensure stiff penalties are imposed as emergency management minister blasts telco as “absolutely disgraceful”

The Guardian - AU

Optus CEO says ‘compulsory escalation process’ for reports of triple-zero failures to be introduced – as it happened

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AAP

Optus boss answers calls to quit as outage fiasco grows

The head of Optus has blamed a failure of "established processes" to address a triple-zero outage connected to three deaths, as calls for penalties mount.

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The Guardian - AU

Optus confirms fourth death after CEO reveals warnings of failed triple zero calls not escalated

Emergency calls were offline for nearly 14 hours, during which four people died – including an eight-week-old baby

The Conversation

Optus Triple Zero outage has left multiple people dead. A telecommunications expert explains what went wrong – and how to fix it

Multiple people have died after a botched Optus network upgrade on Thursday prevented around 600 emergency calls to Triple Zero across Australia.

AAP

Fourth death during Optus triple zero outage confirmed

A West Australian has become the fourth confirmed death linked to an Optus outage that prevented customers from calling triple zero.

The Independent UK

Three dead during phone network failure that affected emergency calls in Australia

Welfare checks found three people dead in households who had attempted to make emergency triple zero calls

The Guardian - AU

‘Incompetent’: SA premier slams Optus as eight-week-old baby among three who died when triple zero calls failed

Peter Malinauskas criticised the telco for its communications after two people in South Australia and one in Western Australia died during the network upgrade

AAP

Three die as Optus triple-zero glitch impacts hundreds

Optus has apologised to telco customers as an outage that blocked triple-zero calls to hundreds of people in three states is linked to three deaths.

AAP

Deaf, non-verbal man among 'inexcusable' Optus targets

Optus is hoping a court will approve a $100 million fine after it engaged in "unacceptable" sales tactics affecting Indigenous and disabled customers.

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