The Latest Breaking News from Klarna

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't handle complex issues, prompting Klarna to rehire humans.

Up to 90% of risk assessments could become automated. Other companies like Klarna, Salesforce, and Duolingo are looking at job shifts in the face of AI.

Short-term lender Klarna says more customers are having trouble repaying their “buy now, pay later” loans

Credit losses increased 17% year-over-year to $136 million in the first quarter.

CEO Nicolai Tangen told Fortune the task of monitoring the risks of its 9,000 investments now takes minutes thanks to its AI.

In 2025, a quiet revolution is reshaping global business—not from executive suites but from the front lines, where sales and customer service employees engage customers daily. These frontline employees (FLEs) are proving to be powerful catalysts for innovation by leveraging networks within and across firms. My research, Frontline Knowledge Networks…

Just 1 in 4 AI investments bring in the ROI they promise—but CEOs just can’t resist the technology.

Marc Andreessen is predicting that at least one job is safe from the rise of AI: his own.

More than 40% of buy-now, pay-later users made a late payment in the past year, up from 34% the year before, according to data from Lending Tree.